Ziv Baida: Past research


Previous engagements: Management Consulting, Customs Industry, IT Strategy


  • Strategies, business processes and IT solutions for Customs Administrations
  • Management consulting
  • Component Business Modeling
  • IT strategy; IT-based business innovations
  • Service-Oriented Architecture
  • Enterprise Architecture
  • Public sector: customs and border management

Past research (2006 - 2007): Design Methodology for Customs Control Procedures, Focusing on Customs Procedures and Supply Chain Management

In an ideal world , there is no need for inter-organizational control mechanisms. In reality, there are different interests among international trade partners (commercial organizations, public administration organizations), and risks/uncertainties exist. Hence a need arises for control mechanisms to facilitate international trade. Also growing security-related threats require customs organizations to introduce new control mechanisms to identify high risk shipments as early as possible.

Yet, the introduction of new control mechanisms should not be a barrier for international trade. This is one of the great challenges for European governments: solving the paradox of increasing security in relation to international trade, while at the same time reducing the administrative overhead carried by commercial as well as public administration organizations involved in the business of trade. Currently the economic, legal and organizational developments for pan-European security management are at a crossroad. Technology providers have been investing heavily after 9/11 in developing very advanced security solutions (e.g., the Smart & Secure Trade Lane initiative). Customs and taxation offices have in recent years invested heavily in improving the quality and timeliness of audit data for security purposes (also guaranteeing the amount of tax needed to realize the goals), while at the same time keeping the extra administrative burden for businesses to a minimum in order not to incur additional administrative costs, and thereby jeopardize the competitiveness of European businesses.

It is widely acknowledged that e-government innovation can contribute to the solution of this paradox. Considerable progress has been made in the development of standards and innovative IT infrastructures (e.g., Web services) for electronic documents for administrative processes. However, the emphasis up until now has been on replacing each paper document with a corresponding electronic document, rather than on a fundamental redesign of the system, where the specific administrative document might possibly become redundant altogether.

To this end, my research focuses on a design methodology for e-customs control procedures. We investigate the nature of control problems in international trade, based on established literature from the field of accounting, internal control and inter-organizational control, and study the possible control mechanisms that can tackle these problems. Rather than considering a control mechanism only as a feature in a business process, we also focus on the higher level business value that a control mechanism has to safeguard. This approach enables us to abstract away from existing business processes, and re-shape the way trade is carried out.

The aim of this research is to develop a design methodology for control procedures. Given a business model as a starting point, the methodology can be used for analyzing control problems in the business model, and building control mechanisms into the business model.

For more information see the website of the ITAIDE project.

Keywords: Inter-organizational control, e-Government, e-Customs, e-Services, Conceptual modeling, Business Process Redesign (BPR), Business modeling, Ontology theory, Supply Chain Management.

Past research (2003 - 2005): Software-aided Service Bundling (Intelligent Methods & Tools for Graphical Service Modeling)

Services, such as insurances, transport, medical treatments and more, have been subject to extensive research business schools for decennia. When services are offered, bought or consumed online, we refer to them as e-services.

My research focuses on an ontological foundation for service description and configuration. Such a conceptual modeling approach facilitates complex e-service scenarios, in which a customer can define a set of requested services, possibly supplied by multiple suppliers, based on his needs and requirements.

The research can be used in two ways:

  • By marketing departments, business analysts and consultants, in order to develop new service bundles during a business analysis (especially involving networked enterprises)
  • To create e-service websites that enable customers define and buy service bundles based on their needs and demands

To this end, I have developed a service ontology, which distinguishes two perspectives: a demand-side (customer) perspective, and a supply-side (supplier) perspective. Together, the constructs of these two perspectives provide the required reasoning capacity for designing (configuring, bundling) service bundles based on benefits that customers seek. A more elaborate description of this research, as well as my PhD thesis that describes this research, can be found on the serviguration page.

For the results of my research please see the publications page.

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